速卖通售后回复模板(速卖通客服回复模板)

速卖通售后回复模板可以帮助速卖通卖家，解决速卖通售后过程中的很多问题，速卖通售后回复模板可以更加省时省力的做好速卖通售后，那么速卖通售后回复模板有哪些呢?一起看看吧!……

速卖通售后回复模板可以帮助速卖通卖家，解决速卖通售后过程中的很多问题，速卖通售后回复模板可以更加省时省力的做好速卖通售后，那么速卖通售后回复模板有哪些呢?一起看看吧!

速卖通售后回复模板主要是用来回复速卖通客户的问题，适用于大部分常见情况，不适用少数情况。一起看看速卖通售后回复模板有哪些吧!

速卖通售后回复模板之速卖通订单超重导致无法使用小包免邮的回复

DearX,

Unfortunately,freeshippgforthisitemisunavailable;Iamsorryfortheconfusion.FreeShippgisonlyforpackagesweighglessthan2kg,whichcanbeshippedviaChaPostAirMail.However,theitemyouwouldlikeurchaseweighsmorethan2kg.Youcaneitherchooseanotherexpresscarrier,suchasUPSorDHL(whichwillcludeshippgfees,butwhicharealsomuchfaster).Youcanplacetheordersseparately,makgsureeachorderweighslessthan2kg,totakeadvantageoffreeshippg.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之速卖通海关税的问题(customstax)

DearX,

ThankyouforyourquiryandIamhappytocontactyou.

Iunderstandthatyouareworriedaboutanypossibleextracostforthisitem.Basedonpastexperience,importtaxesfallstotwosituations.

First,mostcountries,itdidnotvolveanyextraexpenseonthebuyersideforsimilarsmallorlow-costitems.

Second,somedividualcases,buyersmightneedaysomeimporttaxesorcustomschargesevenwhentheirpurchaseissmall.Astospecificrates,pleaseconsultyourlocalcustomsoffice.

Iappreciateforyourunderstandg!

Scerely,

(Yourname)

速卖通售后回复模板之因为物流风险，速卖通卖家无法向买家国家发货时给出的回复

DearX,

Thankyouforyourquiry.

Iamsorrytoformyouthatourstoreisnotablerovideshippgservicetoyourcountry.However,ifyouplantoshipyourorderstoothercountries,pleaseletmeknow;hopefullywecanacmodatefutureorders.

Iappreciateforyourunderstandg!

Scerely,

(Yourname)

速卖通售后回复模板之已发货并告知速卖通买家

DearX,

Thankyouforshoppgwithus.

Wehaveshippedoutyourorder(orderID:xxx)onFeb.10thbyEMS.Thetrackgnumberisxxx.Itwilltake5-10workdaystoreachyourdestation,butpleasecheckthetrackgformationforupdatedformation.Thankyouforyourpatience!

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之物流遇到问题

DearX,

Thankyouforyourquiry;Iamhappytocontactyou.

Wewouldliketoconfirmthatwesentthepackageon16Jan,2012.However,wewereformedpackagedidnotarriveduetoshippgproblemswiththedeliverypany.Wehavere-sentyourorderbyEMS;thenewtrackgnumberis:XXX.Itusuallytakes7daystoarrivetoyourdestation.Weareverysorryfortheconvenience.Thankyouforyourpatience.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)

速卖通售后回复模板之如果买家希望提供样品，而贵公司不支持样品时，可以这样回复

DearX,

Thankyouforyourquiry;Iamhappytocontactyou.

Regardgyourrequest,Iamverysorrytoformyouthatwearenotabletoofferfreesamples.Tocheckoutourproductsweremendordergjustoneunitoftheproduct(thepricemaybealittlebithigherthanordergbylot).Otherwise,youcanorderthefullquantity.Wecanassurethequalitybecauseeverypieceofourproductiscarefullyexamedbyourworkgstaff.Webelievetrustworthessisthekeytoasuessfulbusess.

Ifyouhaveanyfurtherquestions,pleasefeelfreetocontactme.

BestRegards,

(Yourname)